Shipping and returns

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**Processing Order**
We need 1 to 2 business days to process your order before shipping it without delay. The delivery time for European countries will be 15-20 days. For countries like the USA, Australia, and most South American countries, it will be 15 days.

**Tracking**
After we ship the package, the customer will receive a confirmation email with a tracking number. Please track it at http://www.17track.net/ for information on Express, http://www.ems.com.cn/english.html for EMS information, or http://www.cn.dhl.com/ for information on DHL. For the following countries: Germany, Italy, Belgium, Luxembourg, Spain, Netherlands, Austria, Bulgaria, Croatia, Denmark, Finland, France, Greece, Hungary, Ireland, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, please choose DHL as the courier company. Online tracking can monitor your package at different stages. If you are unable to track it, please try again one or two days later, or request assistance from our customer service.

**Return Policy**
Within 14 days (from the day the goods are signed for/received), if you request a return of the purchased item, it can be returned and refunded under the following conditions. Products must be returned in their original packaging, which means they must not be used (except for testing), worn, unwrapped, damaged, scratched, or altered. All return shipping costs are the responsibility of the customer. When we receive the returned products intact, we will deduct $20-40 from the shipping and delivery costs for the time it was sent to you, and then we will issue a refund. Please note that after 14 days, we may not issue a refund, but an exchange may be acceptable. Be aware that refunds do not apply to watches that have sustained physical damage caused by Customs. If that is the case, an exchange will be advisable.

**Exchanges**
Within 14 days (from the day the goods are signed for/received), if you find that the products you purchased do not satisfy you, you can return them and replace them under the following conditions: Products must be returned in their original packaging, which means they must not be used (except for testing), worn, unwrapped, damaged, scratched, or altered. All return shipping costs are the responsibility of the customer. When we receive the returned products intact, we will replace them with new ones and send them back to you. As there are shipping and handling costs involved, please understand that we must charge you between $10 and $20 as a shipping and handling fee before we send out the replacement item. Exchanges will be subject to adjustment for price differences (if any). Please note that if you wish to replace the item after the guaranteed 14 days, we suggest that you contact us directly for further processing.

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