Politicas

Sales and Warranty Policies

 

Sales Policies

• • We commit to making deliveries within the timeframes stipulated in the Payments and Shipping section for all products available for express delivery.
  • If the customer requests a special type of model that includes detailed features such as expandable dial colors, etc., it will be considered not available for express delivery.
  • If the customer does not specify special characteristics about the model, such as dial colors, gold tones, leather, steel, or rubber expandables, and other variations in the models, we will send the requested model with available features.
  • In case we encounter any issues with the delivery of a shipment, the customer will be informed of the problem and the estimated delivery time, as well as the plans to compensate for the inconvenience caused by the shipping delay.
  • The plans to compensate our customers may include discounts, model exchanges, or free shipping, depending on the case.

 

Warranty Policies

• • For the warranty on your items to take effect, it must be registered as soon as the shipment is received. You only have 48 hours after delivery to register your warranty; otherwise, you will not be able to claim the benefits related to it.
  • All products are guaranteed according to their characteristics for the period and parts specified in their description. This excludes sensitive materials (rubber/leather/ceramics) or sensitive parts, such as crowns, stones, hands, screws, bezels, decorations, etc., which depend heavily on the use they are subjected to. Under no circumstances will damaged, scratched, disassembled items, or items with signs of having been submerged (unless stated otherwise in the warranty) or any other activity not corresponding to their normal use be accepted for exchange.
  • If the item arrives damaged or broken due to mishandling by the shipping service, it must be reported within 24 hours and returned with all its parts; otherwise, the return cannot be processed.
  • For total satisfaction warranty, you have the right to return the item, as long as it is returned in the exact conditions in which it was received, without signs of use. This warranty only applies when requested within the first 24 hours after receiving the shipment.

 

Instructions to Validate Your Warranty

• To validate your warranty, you must send us an email describing the issue for which you are requesting to make your warranty effective.
• If all the requirements to validate your warranty are met, we will send an email with the destination address to which you should return the merchandise.
• Once the return is received, an inspection of the product will be carried out.
• If the inspection meets the warranty conditions, we will proceed with the repair, or a credit will be generated for the amount of your original deposit, which will be available for you to place a new order on the site.
• The shipping to our office will be covered by the buyer, and the return shipping will be covered by us.